Return & Refund Policy

Payment

All prices and amounts shown on this Site are in U.S. Dollars (USD), unless otherwise noted. All prices set forth on the Site and stated herein are based on current costs and subject to change without notice and payment amounts and other terms may be subject to additional agreements between User and Image360 Tampa Ybor City.

If a User submits an order on the Site to purchase printing products, design services or other services, the User agrees that all charges, taxes and shipping/handling fees will automatically be charged to the credit card or paid by User with an approved payment method.

Production of all items ordered will not begin until an order is fully paid, including shipping and handling fees, if applicable except where Image360 Tampa Ybor City has explicitly agreed to specific delayed payment terms (e.g. Net 30) with the User prior to placing an order. Users who have delayed payment agreements with Image360 Tampa Ybor City are required to provide payment in accordance with the terms of their applicable payment agreement(s).

Once the print file(s) associated with an order have been approved by the User, and will not begin until an order is fully paid, the order will be "In Production" and no changes will be allowed to the print files, job characteristics, or printing turnaround time. After an order is In Production, the entire amount of the order along with applicable taxes and shipping/handling fees shall be deemed fully paid and non-refundable, except as provided for in the Return & Refund Policy below. Additional Service Fees, shipping costs are non-refundable. Except as provided for in the Return & Refund Policy below, any payment received from the User shall be deemed fully paid to Image360 Tampa Ybor City and non-refundable even where the print job never reaches the "In Production" or shipment phase due to no fault of Image360 Tampa Ybor City (e.g. User fails to respond to approval of proof/print job, User fails to provide information to complete the print job or shipment, User otherwise fails to cancel his or her order prior to reaching the "In Production" phase, etc.).

Returns

At Image360 Tampa Ybor City, we strive to provide our Users with the best possible printing experience. If you are not 100% satisfied with your order for any reason, please contact our customer service department at 813-800-7446.  In most cases, Users will be requested to submit digital photos documenting the product defect and/or ship the defective products back to customer service.

As we produce custom printed graphics, unfortunately, we can’t offer you a refund or exchange for incorrect orders. If the item is deemed to be faulty or supplied incorrectly, we will be happy to provide a return up to 30 days from receiving the order.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

Cancellation

An order may not be canceled once it is "In Production". If the order is still in the preflight or proofing stage, it may be canceled subject to the following fees, when applicable:

1. Orders placed, paid for and then canceled before 5pm PST on the same day may be refunded in full or booked as store credit to be applied to future orders;
2. Orders below $100 will not be subject to cancellation fees;
3. Orders from $100 to $500 will be subject to a $15.00 cancellation fee;
4. Orders $500 and above will be subject to a cancellation fee of 3.5% of the full order amount

Shipping

To return your product, you should mail your product to Image360, 1902 N 43^rd St, Ste D, Tampa, FL 33605.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.